“All of our representatives are currently busy.”
Please hold.
Just not you.
Unhold waits on hold for you. It gets through the phone menu, sits through the music, and the moment a real person answers, it calls you and connects you. You only ever talk to a human.
We’re building it now. The waitlist hears first.
To hear how it works, press 1.
Bots talk to bots. You talk to people.
Four steps. Unhold does three of them. You do the first and the last, the two where there’s something to say.
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Tell Unhold who to call and why
The hotline’s number and one line on what you need. You never give it a password, a PIN or a security code. It doesn’t even want them.
- Unhold
- “Got it. I’ll call and wait. You’ll hear from me when a real person answers.”
- You
- Put the phone down. Your passwords stay with you.
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It calls and works through the phone menu
“Press 1 for...” It presses. “This call may be recorded.” Fine. Unhold speaks that language. You don’t have to.
- Unhold
- “Press 1 to book an appointment.” Presses 1.
- You
- Doing the school run.
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It waits in the queue. The music is its problem
The same twenty seconds on a loop, for the hundredth time. Unhold doesn’t mind. It won’t lose patience and it won’t hang up.
- Unhold
- “You are 14th in the queue.” Then 9th. Then 3rd.
- You
- Drinking your coffee. Still hot.
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A human answers? Your phone rings, and you’re connected
Unhold only says: “Hello, please hold for a moment, I’m connecting you with the person calling about this.” Then it hands you the call. You handle any identity check yourself, with the person on the line. That’s how it’s meant to work from day one.
- Unhold
- Says one line and hands over the call.
- You
- Pick up. Sort it out. With a human.
- Calling.
- “Press 1 to book an appointment.” Pressing 1.
- “This call may be recorded.” Fine.
- “Your call is important to us.”
- “You are 14th in the queue.”
- making coffee.
- Hold music. Fourteenth time.
- doing the school run.
- “You are 3rd in the queue.”
- in a meeting. Nobody can tell.
- “Reception, how can I help?”
- Saying: “Hello, please hold for a moment, I’m connecting you with the person calling about this.”
- Calling you. Connecting. Gone.
- The call takes two minutes. The wait took 27 minutes. None of them yours.
Someone to hold your place in line.
Except this line is a phone queue, and this someone never loses patience. Sign up and you’ll hear first.
To choose a hotline, press the matching key.
The queues you already know.
The clinic line at eight in the morning, the bank, the internet provider, the tax office, the airline, the parcel that never came. Press the hotline you wait on most and we’ll mark it in the form. That’s where we start.
To hear why this matters, press 3.
What stays yours.
You hand over the waiting. Everything else stays yours.
Your time.
The conversation takes a minute. Getting to it can eat your morning. You hand Unhold the morning, not the conversation.
Your nerves.
“Your call is important to us.” For the hundredth time. Unhold has no nerves to lose. You do, so you keep them.
Your ear.
The phone stays on the table, not against your ear. No speakerphone in a meeting, no counting loops of the music. It rings only when there’s a person on the other end.
For questions, press 4.
Questions.
Straight answers, including where we don’t know yet.
How does it work?
You tell Unhold who to call and what it’s about. It calls the hotline, gets through the phone menu and waits in the queue. When a real person answers, it calls you and connects the two of you.
Does a bot talk to the person on the line for me?
No. Unhold talks to the hotline’s machines. You talk to the human. To the person who answers, it says one short sentence, something like “Hello, please hold for a moment, I’m connecting you with the person calling about this”, then hands the call to you. That’s how it’s meant to work from day one.
What about my data and passwords?
You never give Unhold a password, a PIN or a security code. You handle any identity check yourself, with the person on the line. On this page we only ask for your email, the hotline you wait on and, if you like, your country.
How much will it cost?
We don’t know yet. We’ll announce the price before launch, and the waitlist hears first.
When does it launch?
We’re building it now. There’s no date yet. When there is, the waitlist hears first.
Which hotlines will it work with?
We start with the ones people wait on most. Your answer in the form decides which those are.
Does it work with emergency numbers?
No. For 911, 112, 999 or any emergency line, always call yourself, right away.
To join the waitlist, press 0.
Join the waitlist. You hear first.
We’re building it now. We’ll start with the hotlines people wait on most, so we ask one question, plus your country if you feel like sharing it. Your answer is a vote.
What you get: an email about the launch and the price before anyone else hears. No newsletter. Your passwords stay with you, always.
Data controller: Patryk Raba (Polish tax ID 5833244220). We use your email and survey answer only to tell you when we launch and to decide which hotlines to support first. We never share them with anyone for marketing. To have your data deleted at any time, email hello@unhold.pl. Visit statistics are anonymous and cookie-free.